Track Your Order

Every bed we sell is made to order in our own UK workshop and delivered by our own drivers rather than a national parcel courier. That means we handle it ourselves from the first cut to your bedroom door — and it's why we don't hand your bed to a network that throws boxes around.

It also means tracking works a little differently to a parcel. Here's exactly where your order is at each stage, and how to check.

How to check your order

When your bed leaves our workshop we email you a tracking link. That link shows your order's live status and updates as it moves. It doesn't need a password — just open it from the email.

Can't find the email? Check your spam folder, then get in touch with your order number and we'll tell you exactly where it is. We're in daily contact with both our workshop and our drivers, so we can usually answer straight away.

• WhatsApp: +44 7594 705450 — fastest
• Email: zeeshan@ottomanbedsuk.co.uk

The stages of your order

Stage	What's happening	Typical timing
1. Order confirmed	We've received your order and sent it to our workshop.	Straight away
2. In production	Your frame is being built and upholstered in your chosen size and fabric.	Most of the 5–10 business days
3. Packed & ready	Built, quality-checked and packed, waiting to go on the van.	End of the build period
4. On its way	Loaded onto our delivery van. You'll get an email with your tracking link and an expected delivery date.	2–4 working days
5. Out for delivery	On the van and due with you that day.	Delivery day
6. Delivered	Handed over at your door.	—

About delivery dates

We give you an expected delivery date, not a fixed appointment. Because our drivers run their own routes, the exact day can shift slightly depending on where else they're delivering and on traffic or weather.

We'll always tell you as soon as we know the expected day, and we'll update you if it changes. If you need delivery on a particular day, tell us before you order or as early as possible after — we can often work around it, but we'd rather agree it upfront than promise something we can't hold to.

Frequently asked questions

Why don't I have a tracking number yet?

Your tracking link is created when your bed leaves the workshop, not when you order. During the build stage there's nothing to track yet — but you're welcome to message us for a progress update at any point.

Can I choose my delivery day?

We can often accommodate a preferred day, but we can't guarantee a specific date. Ask us before ordering and we'll tell you honestly what's realistic for your area.

What happens if I'm not in?

Our beds are large and need someone to receive them, so we don't leave them with neighbours or in a safe place. If nobody's home the driver will record an attempted delivery and we'll contact you to rearrange. Please let us know as early as you can if your plans change.

How long does delivery take in total?

Allow 5–10 business days for us to build and dispatch your bed, then 2–4 working days for delivery. In-stock items such as mattresses and accessories are quicker. See our full shipping & delivery page.

Who delivers my bed?

Our own drivers, not a national parcel courier. Beds are bulky and get damaged in big sorting networks, so we keep delivery in-house to protect them.

My delivery is late — what should I do?

Get in touch. If your order has passed the expected window we'd rather hear from you than have you waiting. Message us on WhatsApp or email zeeshan@ottomanbedsuk.co.uk.